For enquiries and bookings please call toll free: +1-844-876-6623 (+1-844-VROOMBD)

PAYMENT

1. What payment types do you accept?

We accept the following payment types: Debit or Credit Card. We accept all major Debit and Credit Cards. PayPal and wire transfers.

2. I'm not sure if payment has been processed correctly, how do I check this?

If you think that your payment has not been processed correctly please call us on <1800-number> or email us at info@vroombrands.com with your details so that we can check this for you.

3. I’ve been charged more than what was quoted.

Confirm with your bank whether the charges in question have been posted or are pending to your account. At the time of reservation a "pending charge" may be placed on your account for the full amount. The bank/credit card company then puts a "hold" on that dollar amount, until the transaction either posts or is cleared. With a successful transaction, the charge will typically post to the account within 2-3 business days, at that time the money will be deducted from your account, and the "hold" will be released. At times the “pending hold” can show on your account after the charge has posted. Please allow time for the “pending hold” to return to your available credit. This is dependent on your banking institutions policies.

4. Credit Card Transaction and Currency Conversion Fees

Unless otherwise specified, all prices are displayed in U.S. Dollars and all charges made are in U.S. Dollars. If you are using a non-U.S. Credit Card, you should check with your bank for details on currency conversion charges. Your non-U.S. Credit Card may charge you a fee for processing purchases made in U.S. Dollars.

5. Is my online Booking Itinerary guaranteed?

All requests submitted are requests only until the confirmation page is displayed and emailed. Any requests that cannot be confirmed will receive notification by email.

EXPERIENCE ITINERARY

1. What payment types do you accept?

The availability dates are listed within each Experience Package.

We advise that you book as early as possible, especially if running dates are seasonal or limited, or if you require peak dates such as weekends or holiday periods. You should not make any other arrangements in connection with your itinerary until it has been confirmed.

2. Can I book a different Experience Package to the one available?

Yes, Experience Packages can be customized. Please call our Customer Experience Centre on <1800-number> or email us at info@vroombrands.com

3. I haven't received an on-screen or email confirmation on completion of my itinerary.

Please call our Customer Experience Centre on <1800-number> so we can check this for you. Please provide us with your full name and email address.

4. I've already booked a date for my Experience Package, is it possible to cancel or re-schedule?

Once you have confirmed your itinerary date and location you are bound by the terms and conditions regarding cancellations or changes.

5. Can I make a reservation over the phone?

To make reservations via phone please call our Customer Experience Centre on <1800-number> or email us at info@vroombrands.com.

6. Are taxes included in Experience Packages listed?

The search results page will list the base fare amount for each Experience Package option.

The total cost, including an exact break down of taxes and fees will also be displayed if you select ‘Book Itinerary’ to complete the purchase process.

7. Can I add another guest to my existing reservation?

Yes. If there is availability within your original Package itinerary, you may make Guest Modifications within the context of the terms and conditions. Please have the package details of the original itinerary ready while making Guest Modifications. Please note that packages may change everyday, we cannot guarantee the availability of the original itinerary prices for the same Experience Package.